Privacy policy | Noon Pilates

At Noon Pilates, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, and mobile application.

1. Who we are

Noon Pilates
Molenstraat 60C
3600 Genk, Belgium
Company number: 0777.930.102

For any privacy-related questions, you can contact us at: info@noonpilates.be

2. Personal data we collect

When you use our services, we may collect:

First and last name
Email address
Phone number
Address (for invoicing purposes)
Booking and payment information
Account details
Usage data (e.g. app activity, preferences, visits)

3. How we use your data

We process your data for the following purposes:

Managing bookings and memberships
Processing payments and invoices
Providing customer support
Sending confirmations, updates, and service-related communication
Improving our services and client experience
Marketing and communication (only with your consent)

4. Legal basis for processing

We process your data based on:

Contractual necessity (e.g. booking a class)
Legal obligations (e.g. accounting requirements)
Your consent (e.g. newsletters)
Legitimate business interests (e.g. improving services)

5. Sharing your data

We may share your data with:

Service providers (e.g. booking system, payment providers)
IT and hosting providers
Marketing or communication tools

We do not sell your personal data to third parties.

6. Data retention

We retain your personal data only as long as necessary:

For active clients: during the duration of your membership
For legal obligations (e.g. invoices): up to 7 years
For marketing: until you withdraw consent

7. Data transfers

Your data may be processed by third-party providers located within or outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data.

8. Your rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

You can exercise these rights by contacting us.

9. Security

We take appropriate technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

10. Cookies and tracking

Our website and app may use cookies and similar technologies to:

Improve user experience
Analyze usage
Support functionality

You can manage your cookie preferences through your browser settings.

11. Third-party links

Our services may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children’s privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact

If you have any questions about this Privacy Policy, please contact:

info@noonpilates.be